Infillion | Ipsos Research Report
The Evolution of Shopping in a Consumer-Defined World
The numbers show the way: the future of shopping is consumer-defined, and the brands that offer relevancy, convenience, and seamless experiences will come out on top. In partnership with research firm IPSOS, Infillion conducted a survey on consumer expectations and preferences when it comes to shopping online and in-store.
Key Findings Include:
- 2 out of 3 customers favor in-store over online shopping for its returns and customer service
- 69% of customers access reviews and ratings on mobile devices while in-store
- 80% of customers prefer returning items at a physical location
Download the report to learn more about consumer sentiment and how shopping is evolving to match customer expectations.
Download the Report
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