"We put customers first.” Everyone says it, but how often do these claims stand up to scrutiny? Infillion Media President Christa Carone takes a deep look into what it truly means to be "customer first."
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Imagine your top VIP customer. Imagine you know everything about her: what she likes, what she doesn’t like, what her favorite color is, what flavors she loves (and which she hates). Now take all of that information, bundle it up, and make the perfect product and deliver it to her exactly when she’s expecting it. Did […]